Shipping and delivery
Effective November 2, 2026
Where we deliver
Every product in the Twisted Distribution catalog can be delivered to customers in our listed delivery areas. Delivery is the primary option. Contact us about destinations outside the listed areas so we can confirm freight arrangements. Equipment may ship from a supplier warehouse, and multiple items may arrive in separate shipments.
Equipment, freight and other charges
Listed equipment prices cover the equipment and accessories described on the individual product page. Where shown, base freight is a separate amount per item. Review the complete order or written quote for equipment, freight, applicable tax and any additional services before paying. Residential or limited-access service, special receiving arrangements, redelivery and other carrier services may require an additional quote. We will explain any proposed change to your agreed order before asking you to approve it. We do not add an undisclosed delivery charge to a paid order without your agreement.
Handling and transit estimates
Handling is the time before the carrier collects your order. Transit is the time from carrier collection to delivery. Estimates depend on the exact model, supplier availability, destination and receiving requirements. Request written timing for your order before paying if the product page or checkout does not show it. A catalog listing or a supplier pickup location does not guarantee that a model is stocked at that location. Installation dates should be arranged after delivery is confirmed.
Delays and unshipped orders
If we cannot ship within the stated shipping period, we will contact you before that period expires with the available revised timing and a choice to accept the delay or cancel the unshipped merchandise for a full refund. If no shipping period was stated, we apply this process no later than 30 calendar days after receiving a properly completed order. If we cannot fulfill your order and do not have the required consent to a delay, we will cancel the unshipped portion and promptly refund the associated payment. A cancellation caused by our inability to ship on time does not incur a restocking or cancellation fee.
Receiving heavy equipment
Confirm truck access and suitable unloading equipment before placing your order. Under our current residential freight arrangements, a forklift is required on site. Commercial customers must confirm suitable dock or forklift access. Do not assume a liftgate is suitable for a car lift or long crate. Equipment cannot be dismantled on the delivery truck as an unloading solution. If you cannot meet the receiving requirements, ask us to confirm an available freight-terminal or other suitable arrangement before ordering. Carrier storage, redelivery or address-change charges caused by a change to the receiving arrangements are reviewed with you as they arise.
Inspecting the delivery
Before signing the carrier receipt, check the number of packages and inspect the packaging and equipment where safely accessible. Record visible damage or missing packages on the delivery receipt and take photographs. Contact sales@twisteddistro.com promptly, preferably on the delivery day, with your order number, photographs and delivery paperwork. If equipment appears unsafe, do not install or operate it. Keep the packaging and parts while the issue is reviewed. Report concealed damage or missing components as soon as discovered. Prompt reporting supports carrier and manufacturer claims; this request does not remove rights that apply under law.
Optional supplier pickup
Pickup is available only after the exact item, supplier location and appointment are confirmed. Supplier warehouses are not Twisted Distribution stores or showrooms. A pickup request is not a paid order. Wait for written pickup instructions before traveling, and confirm vehicle, trailer, loading and securement requirements with the designated location. Do not send returns to a pickup warehouse without return authorization.
Installation and site preparation
Installation, concrete work, electrical work and site preparation are separate from the listed equipment and base freight unless specifically included in your written agreement. Follow the exact model manual and have qualified professionals confirm the installation and site requirements.
Questions
Email sales@twisteddistro.com with the model, quantity, delivery ZIP code and your unloading arrangements. We can confirm the equipment and delivery details together.